1896 Privacy Policy — Your Personal Data Protection
Your privacy is our priority. This policy clearly explains how 1896 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Effective date: 1 January 2026. This policy applies to all 1896 platform users in Malaysia.
What information do we collect from you?
To deliver a secure and seamless experience, 1896 collects certain categories of information from users who register and use our platform. This collection is done transparently and solely for the purposes stated in this policy.
Account and identity information
During registration, we collect your full name, email address, a valid Malaysian phone number, and date of birth. This information is required to verify your identity, comply with data protection legal requirements, and ensure that only eligible adult users can access the platform.
Payment and transaction information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we retain information related to the payment methods you use, including bank name, partial account number (not the full number), and transaction records. We do not store credit or debit card numbers directly — all payment processing is handled through channels secured by licensed payment providers.
Device, browser and usage information
The 1896 platform automatically records technical information such as IP address, device type, operating system, browser type, pages visited, session duration, and gaming activity. This data is used to detect unauthorised access, resolve technical issues, and improve platform performance.
- Name, email, phone number
- Date of birth (age verification)
- MYR transaction records
- Device and browser data
- Game activity logs
- Cookie and session data
How do we use your information?
Your personal information is used to create and manage your account, verify your identity at login, and handle customer support requests accurately and efficiently.
Transaction data is used to process deposits and withdrawals in MYR, monitor for suspicious payment activity, and ensure your funds are managed correctly and securely.
Technical data and activity logs help us detect unauthorised access attempts, prevent financial fraud, and protect all users from online security threats.
Anonymised usage data is analysed to understand usage patterns, identify technical issues, and continuously improve the design and performance of the 1896 platform.
With your consent, we use your email and phone number to send important account notifications, bonus offers and platform updates. You may opt out of promotional communications at any time.
Certain information is retained to meet Malaysian legal compliance requirements, including identity verification and financial transaction records that may be required by relevant authorities.
How do cookies and tracking work on this platform?
The 1896 platform uses cookies and similar tracking technologies to enhance your experience, maintain login sessions and analyse usage patterns in aggregate. Cookies are small text files stored in your browser when you visit our platform.
Types of cookies we use
- Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them each time you visit.
- Analytics cookies: Anonymised usage data is collected to help us understand how users interact with the platform and identify areas for improvement.
- Security cookies: Helps detect and prevent unauthorised access or fraudulent activity by verifying user session identity.
You can manage or block cookies through your browser settings. Keep in mind that blocking certain cookies may affect platform functionality, such as the ability to log in or access specific features.
Your data storage and security
All 1896 user data is stored on servers protected by 256-bit SSL encryption. We apply strict technical and organisational security measures to prevent unauthorised access, loss, misuse, or modification of your data.
Internal access to user personal data is restricted to staff who require it to carry out their duties only. All personnel are bound by strict confidentiality agreements.
- Active account data: retained for the duration the account remains active
- Transaction records: retained for a minimum of 7 years for legal compliance
- Activity logs: retained for 12 months for security purposes
- Closed account data: deleted or anonymised within 90 days of closure (unless otherwise required by law)
Is your data shared with any third parties?
1896 does not sell, rent, or trade user personal data to third parties for marketing purposes. However, there are limited situations where information sharing may occur, as described below.
Approved service providers
1896 works with a select group of third-party service providers, including licensed payment providers, game providers, and security services. These providers receive only the data necessary to perform their services and are bound by strict data protection agreements.
Legal and regulatory requirements
We may disclose user information to Malaysian authorities if required by law, court order, or official investigations relating to financial crime, fraud, or other unlawful activity. In such circumstances, we will notify users where permitted to do so by law.
Business transfers
In the event of a merger, acquisition, or asset transfer, user data may be transferred to the successor entity. In such cases, you will be notified in advance and a new Privacy Policy will be published.
- Third-party marketing
- Sale to advertisers
- Commercial profiling without consent
- Cross-border data transfers without security
Your rights as a user — access, correction and deletion
You have the right to request a copy of the personal data we hold about you at any time. Requests can be submitted through 1896 customer support and will be processed within 14 business days.
If you find that any personal information we hold about you is inaccurate or out of date, you may request a correction. Log in to your account and update your profile details, or contact our support team for further assistance.
You have the right to request deletion of your personal data, subject to legal compliance requirements. Once your account is closed and all obligations are settled, your data will be anonymised or deleted within the stipulated timeframe.
You may object to the use of your data for specific purposes, such as promotional communications. Submit an unsubscribe request via the link in any promotional email, or contact 1896 customer support directly.
You have the right to receive your personal data in a machine-readable format and transfer it to another party where necessary, subject to applicable technical and legal limitations.
To exercise any of the above rights, contact the 1896 support team via the in-platform live chat or by email at [email protected]. Please include your full name and account email to help us verify your identity promptly.
Policy changes and how to contact us
Changes to this Privacy Policy
1896 reserves the right to update or amend this Privacy Policy from time to time in line with changes to legislation, technology, or how we operate our services. The latest version will always be available on this page, along with its effective date. For significant changes, we will notify users via email or in-platform notification. Continued use of the 1896 platform after any changes are published constitutes acceptance of the updated Privacy Policy.
Contact us about your privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We are committed to taking every enquiry seriously and responding within a reasonable timeframe.
For general enquiries about the platform, you may also refer to the FAQ page where you'll find answers to the most common questions from Malaysian users.
Email: [email protected]
Live chat: available within the platform after logging in
Response time: within 2 business days for privacy enquiries
Your privacy protected, your game undisturbed
Register your 1896 account with confidence — your data is fully protected. Have questions about privacy or how we handle your information? Check FAQ page us or contact customer support directly.